How We Work With You

Illuminis, powering decision making for SME business

We know that your business data is a key asset of your business. It is highly confidential to you and must be treated with the utmost care. For that reason, we work in partnership with you to deliver the best possible service throughout the Octelas installation process. 

In our experience the system will be fully customised to your needs in two to six weeks post installation. However, we continue to work closely with you for up to six months to ensure that each user obtains a personalised reporting set as soon as possible. After the first six months and even after that period, we will still be here to help you: we allow thirty minutes per month (or six hours in any year) for minor adaptations to the system which will cover all routine updates and changes for most of our clients. To read a step by step explanation of exactly how we tailor the system to your requirements, please click here.