The best customer experience

Working remotely with secure intelligent business information (BI) software, such as Octelas from illuminis, will almost certainly make your business the first choice for your customers. Allowing customers access to their own account with you, through a secure Octelas customer portal, provides a self-service option and demonstrates your company is embracing the digital opportunities to enhance and simplify working with you.

With a customer portal drawing data securely from your Octelas business reporting package, you can give your customer quick and easy access to their key metrics, regardless of where your business is based, your customers know you are focused on their needs. Saving your company follow up time, this is a digital solution for a changing world.

What the research says

In a recent survey by Sapio Research of B2B buyers, it was found that :

On top of being accustomed to buying online, B2B buyers also give preference to vendors who offer online sales functionalities. When evaluating  alternatives during the buying process, more than a third of the buyers we surveyed considered the ability to track orders online, to order through an online sales portal, to manage returns online and to pay online the top factors that would persuade them to choose a vendor (figure B). These preferences for online sales functionalities are especially evident for buyers in the North America and UKI regions, as well as those in the automotive parts, food & beverage and medical supplies sectors.”

Paul North Founder of illuminis and developer of Octelas added,” We are acutely aware, from our own research with clients, that online commerce is part of the “new normal” that everyone is talking about. Delivering a customer experience that goes above and beyond expectations is essential to catching and keeping consumers.”

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